Shipping
Made-to-Order Production
Most items are made to order and produced individually after purchase. Production times vary by item and are indicated on the product page. Once production is complete, the order will be shipped.
Dispatch & Delivery
Estimated delivery times are provided at checkout and may vary depending on destination.
Please note that delivery times are indicative and may be affected by factors beyond our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout.
International Orders
International shipments may be subject to customs duties or import taxes. These charges are the responsibility of the customer.
Delivery Issues
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at:
hello@alexandra-zhukova.com
Returns & Refunds
Returns Policy
We accept returns for most items, including made-to-order pieces, within 14 days of delivery.
To be eligible for a return, items must:
• Be unused, unworn, and unaltered
• Be returned in original condition and packaging
• Include all original tags
Return Request
To initiate a return, please contact us at [your email address] within 14 days of receiving your order, including your order number.
Items must be shipped back within 14 days of return approval.
Refunds
Once the returned item is received and inspected, a refund will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
Exceptions
Returns may be refused if the item shows signs of wear, damage, alteration, or improper handling.
Made-to-Order Production
Most items are made to order and produced individually after purchase. Production times vary by item and are indicated on the product page. Once production is complete, the order will be shipped.
Dispatch & Delivery
Estimated delivery times are provided at checkout and may vary depending on destination.
Please note that delivery times are indicative and may be affected by factors beyond our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout.
International Orders
International shipments may be subject to customs duties or import taxes. These charges are the responsibility of the customer.
Delivery Issues
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at:
hello@alexandra-zhukova.com
Returns & Refunds
Returns Policy
We accept returns for most items, including made-to-order pieces, within 14 days of delivery.
To be eligible for a return, items must:
• Be unused, unworn, and unaltered
• Be returned in original condition and packaging
• Include all original tags
Return Request
To initiate a return, please contact us at [your email address] within 14 days of receiving your order, including your order number.
Items must be shipped back within 14 days of return approval.
Refunds
Once the returned item is received and inspected, a refund will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
Exceptions
Returns may be refused if the item shows signs of wear, damage, alteration, or improper handling.