Last updated: 19.12.2025
These Terms & Conditions apply to all purchases made on the website operated by Alexandra Zhukova (“we”, “us”, “our”). By accessing this website or placing an order, you agree to the terms set out below.
1. Company Information
Brand name: Alexandra Zhukova
Business name / legal entity: Alexandra Zhukova
Registered address: Paris
Email: hello@alexandra-zhukova.com
Country of operation: France
2. Products
All products are described as accurately as possible.
Please note that slight variations in color, texture, or finish may occur due to production processes, materials, or screen settings.
Some items may be made to order.
3. Prices
All prices are displayed in euros (€) and include applicable taxes, unless stated otherwise.
Shipping costs are calculated and displayed at checkout.
We reserve the right to change prices at any time, but confirmed orders will not be affected.
4. Orders
An order is considered confirmed once payment has been successfully processed and you receive an order confirmation email.
We reserve the right to refuse or cancel an order in case of payment issues, suspected fraud, or product availability errors.
5. Payment
Payments are securely processed by Stripe.
We do not store or have access to sensitive payment information such as full card numbers or security codes.
6. Shipping
Shipping terms, delivery times, and costs are detailed in our Shipping Policy.
Delivery times are estimates and may vary depending on destination and production timelines, especially for made-to-order items.
7. Right of Withdrawal (EU Consumers)
In accordance with EU law, customers located in the European Union have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a reason.
To exercise this right, you must notify us in writing at hello@alexandra-zhukova.com
8. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
• Made-to-order or personalized items
• Items that cannot be returned for hygiene reasons once unsealed
• Items returned in a worn, damaged, or altered condition
9. Returns & Refunds
Return conditions and refund procedures are detailed in our Returns Policy.
Refunds are issued to the original payment method after inspection of returned items.
10. Liability
We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to strikes, transport disruptions, or force majeure events.
11. Intellectual Property
All content on this website (images, text, designs, logos) is the exclusive property of Alexandra Zhukova and may not be used without prior written permission.
12. Personal Data
Personal data is processed in accordance with our Privacy Policy and applicable data protection laws.
13. Governing Law
These Terms & Conditions are governed by French law.
In case of dispute, French courts shall have jurisdiction.
14. Contact
For any questions regarding these Terms & Conditions:
hello@alexandra-zhukova.com